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#trupanion

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Jonathan Kamens<p>I want to give a shout-out to <a href="https://federate.social/tags/Trupanion" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Trupanion</span></a>.<br>I've had my nit-picky complaints with them in the past, pretty much all of which involved a poor online experience.<br>But their online experience isn't dramatically worse than anyone else's, and in my experience, when you look past that they are EXCELLENT.<br>Their premiums are reasonable, and they pay out claims quickly, no muss, no fuss.<br>As long as you understand what they do and don't cover, you will not be disappointed.<br><a href="https://federate.social/tags/pets" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>pets</span></a> <a href="https://federate.social/tags/petInsurance" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>petInsurance</span></a></p>
Jonathan Kamens<p>One of our cats has diabetes. We submitt claims for it to our <a href="https://federate.social/tags/TruPanion" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>TruPanion</span></a> <a href="https://federate.social/tags/PetInsurance" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>PetInsurance</span></a>. Each time they process a claim they send an email saying we haven't yet hit our deductible and the attached PDF shows what it is and how close we are to hitting it. The attachment doesn't actually have any of that info.<br>These are automated emails, so every email they send out says that it has information it doesn't actually have.<br>How do they not notice this and fix it? It's ridiculous.<br><a href="https://federate.social/tags/CustomerService" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>CustomerService</span></a> <a href="https://federate.social/tags/fail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>fail</span></a></p>
Jonathan Kamens<p>I had to file a <a href="https://federate.social/tags/PetInsurance" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>PetInsurance</span></a> claim with <a href="https://federate.social/tags/Trupanion" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Trupanion</span></a>. The entire experience was terrible, tons of <a href="https://federate.social/tags/UX" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>UX</span></a> failures culminating with the claim failing to submit, i.e., all the time I spent filling out the claim on-line was wasted, and I ended up having to download the claim PDF, fill it out in Journal++, and email it and the invoice.<br>I tried the online form in both Firefox and Chrome, no dice.<br>It's almost like they want to make it _seem_ easy to submit claims while it's actually hard. 🤔<br><a href="https://federate.social/tags/smdh" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>smdh</span></a> <a href="https://federate.social/tags/fail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>fail</span></a></p>
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