After decades in digital transformation, I was confronted by the realities of vulnerable users forced to use digital services when I looked after my 89-year-old deaf and almost blind mother. 
#DigitalInclusion #AccessibilityMatters #VulnerableUsers #ServiceDesign #Digital #Technology
Free Ticket Giveaway! 
I’m giving away a free ticket to the SDN Next Gen Conference 2025 where I’ll be speaking and mentoring! 
If you’re an emerging designer or service design enthusiast, this might be your shot. 
In this episode, we're joined by Lou Downe, author of Good Services and former director of design for the UK government.
We sat down with Lou and asked—Where is service design going wrong, and are we even doing service design?
Among the topics we touched on were: The complexity of modern services and the complete reliance on infrastructure, as well as the importance of service literacy for leaders.
The latest episode my Power of Ten #podcast is out!
Thank you to my guests Stefan Holmlid and Johan Blomkvist for the deep conversations about #ServiceDesign and their book The Materials of Service Design that they co-wrote along with Simon Clatworthy.
You'll find it here (and in all the usual places) https://audioboom.com/posts/8694892-the-materials-of-service-design as well as on my website here: https://www.polaine.com/power-of-ten/the-materials-of-service-design/
Bist Du auf der Suche nach einer spannenden beruflichen Herausforderung? Möchtest Du einen Beitrag zur #DigitaleSouveranitat leisten?
Ich suche nach einer Person mit Erfahrung in Team-Leitung, Change Management, IT Transformation, Open Source und user-zentrierter Arbeitsweise für eine Leitungsposition in Berlin (nicht Remote). Bei Fragen 
All #design is an intentional choice.
Who are we including?
Who are we excluding?
And why?
#ServiceDesign #Inclusion ##A11y
https://design.scotentblog.co.uk/who-are-we-willing-to-exclude/
You're invited to NYC's most interactive #civictech + #opendata + #servicedesign event of the year — NYC School of Data 2025! 
Join us on Saturday, March 29, at CUNY School of Law to close out #opendataweek.
There will be a wide variety of 30+ sessions, free on-site childcare, ASL translation available upon request, and more!!
Tickets, scholarships, & our schedule of sessions: https://schoolofdata.nyc/2025-schedule
NYC's most interactive #civictech + #opendata + #servicedesign event of the year is here! 
Join us on Saturday, March 29, at NYC School of Data with panels, workshops, demos and more!
Learn more and grab your tickets at https://schoolofdata.nyc/2025-schedule.
Remember it's Service Design Breakfast Club tomorrow, and we've got a guest speaker!
Join us at @Clearleft 's studio in Brighton.
I hadn’t thought of this before, but this is a handy way to visualise #OKRs
https://design.scotentblog.co.uk/joining-the-dots-from-intent-to-outcome/
Hey friends, NYC School of Data is back! Join us in person on Saturday, March 29, with sessions unpacking #civictech #opendata #servicedesign.
Get your early bird tickets at < https://schoolofdata.nyc/earlybird2025 >!
My name is Matilda, I am a member of Greenheart Co-op. Interested in #interactiondesign, #systemsdesign and #servicedesign. Specifically in the spirit of e.g #VictorPapanek, #DonellaMeadows. Also in interested in #economics in the spirit of #KateRaworth (#DoghnutEconomics ). Furthermore interested in #tech #frontend #GrowOwnFood #mushroomfarming #TechCooperatives #neuroscience #cognitivescience
Right, so this is a bit of an experiment in open working...
I'm putting together a service design workshop looking at intersection of the digital divide and equitable #museum services.
I'd really appreciate some 'critical friends' to take a look at the proposed deck and workshop outline. Why not take a look at the draft and leave your thoughts: https://docs.google.com/presentation/d/1KT_-cBBSXel87LqCQcyezUw-E6fQAZxM4AeqmP1UWv0/edit?usp=sharing
Click on the link, sign in to request access! (or just DM me your email) 
This is the story of how we helped London North Eastern Railway better understand how digital can help create an industry-leading staff experience.
The result? A practical starting point for change combining immediate next steps for projects over the next 12–18 months with an inspiring vision for the future. This balance of ambition and practicality is already driving excitement across LNER.
Read the full case study: https://clearleft.com/work/london-north-eastern-railway
Don't forget tomorrow morning is the first Service Design Breakfast Club of the year. Join us in @Clearleft 's studio in Brighton - it's free and open to anyone with an interest in the field.
Join us next week for the first Service Design Breakfast Club of 2025! 
Start your morning with fresh croissants and excellent coffee while talking all things service design. The event is free; just let us know you're coming so we can plan accordingly (and ensure there are enough pastries!).
Register here: https://servicedesignbreakfast.com/ 
Jan 16 - 08:45 – 10:00'ish
The Clearleft office
️ Breakfast provided
Interesting episode on the Service Design Show. Sloan Leo Cowan touches on the issues of power & the importance of building with communities. They take on the role of the designer & highlight approaches to facilitating involvement & ownership. #ServiceDesign #Facilitation #Design #OpenSource
#ServicesWeek to return for its seventh year 
Please share and save the date: 17 to 21 March 2025
This event series aims to grow service literacy and is open to all UK public servants. Take part if you can!
#ServiceDesign #GovDesign #LocalGov #LocalDigital
https://services.blog.gov.uk/2024/12/19/services-week-is-back-for-2025/
#Design #Explorations
‘Experience Design’ is better than ‘Product Design’ · “It might be the best term we came up with so far.” https://ilo.im/161eaj
What do you think?
_____
#Terminology #UX #ExperienceDesign #ServiceDesign #ProductDesign #UxDesign #UiDesign #WebDesign
The train conductor just announced (consciously or unconsciously): "welcome dear traveller on this train", instead of the more usual "travellers" (plural) and I unexpectedly felt personally addressed. (Made me smile.)
Enter here: 
